Everything went like clockwork from the pickup at ferry terminal to meeting with pete olson at dealership and finalizing the deal
Best experience with a dealership
Best experience ive had with a car dealership, i felt connected with the people i had the pleasure of working with, very kind and accommodating really felt like they wanted to help me get a good deal.
Outstanding Dealership and People
Top notch Professionalism and Courtesy displayed by everyone involved in my deal, would recommend to anyone without hesitation, could not be happier with this Outstanding Dealership and People!!
First Time Purchase
As first time new car purchasers, my fiancé and I were delighted with the experience of purchasing our new 2018 Ford Escape. Peter made us feel at ease, and let us see a variety of vehicles, even going as far as pulling them out of their parking spots to let us see each and every car in a bit more open area.
Peter was kind, light-hearted and didn’t make us feel pressured into making any decisions. He was up front about the previous ownership of the vehicle we decided on, and even printed off the reports for us to keep. When we had further questions, he brought Wes over to meet with us and discuss the vehicle further.
It was so nice, being first time buyers, to have a pressure-free and up front conversation about our new purchase.
We highly recommend Peter, and the entire Key West team, to help you find your new vehicle!
Best Deal Ever
Friendly people,they set me up with a very nice deal! I‘m able to get everything done in one day!I would go to these guys again
Great Experience, Great Deal!
We arrived just before the dealership was to open and Jag came out and welcomed us in and helped us immediately. He quickly located the vehicle we were looking at and brought it to us. Jag was extremely helpful and knowledgeable.
We decided on the vehicle and we worked out a great deal.
I also wanted to send a thank-you to Ivan and Gurj!
Overall we are very happy with our vehicle, very happy with our deal and extremely satisfied with our overall experience. I would have no problem recommending Jag and Key West Ford!
Exactly the vehicle we were looking for
Robert was extremely knowledgeable and personable from the first phone call to his most recent follow up call. We had done our research and were looking for a specific Ford F150 that could pull our fifth wheel trailer. Robert listened carefully and suggested that we come in and see the one used vehicle that met our criteria. Never pushy but friendly and excellent at his job. Wanted to make the deal but willing to negotiate and make sure that we satisfied with the process. Highly recommend Robert to any of my friends and thanks for making the buying experience pleasurable.
We recently purchased a new Ford Escape and were impressed with the friendly and courteous service. Lino and Wes were very helpful and knowledgeable. They patiently and confidently answered our many questions and guided us through the process with ease. Thank you also to Jeff who promptly assisted us when we returned the next day with a couple of questions when Lino and Wes were not available. Overall, we appreciated the attentive service from all staff from our initial visit through the financing and insurance.
A Splendid Experience
These guys all really helped me out. Friendly, personable service, fair negotiators, and thorough in the orientation they gave me with my brand new car. They really gave me the attention I needed. Thank you very much fellas. Much appreciated. Keep it up!
Want to know what makes our service department great? Just ask Robert:
I wouldn't take my Q50 anywhere else. Recently had it in for some warranty work and Cory in the service department was great to work with. Communication was excellent. They even found and replaced a part that had a defect, which was nice because it had nothing to do with what I brought it in for, and was also covered under warranty. Attention to detail was superb. Even gave me a loaner while it was getting serviced. ThanksagainCory.
If you want to know what makes our level of service special, just ask Zachary:
Al was such a pleasure to work with! He made me feel incredibly welcome and got me a great deal on my vehicle. I would gladly recommend working with him as he made the paperwork quick, seamless and stress-free.
In need of car service? INFINITI of Tacoma is your spot, as Carmen explains below:
I was treated well and Brandon kept in touch updating me as parts became available. He set me up with a free loaner car that met my needs. He was knowledgeable about my options and helped me decide which things had to get fixed and which could wait.
Experience the INFINITI of Tacoma difference today just like William did! Here’s what he had to say about us:
Jalen was incredibly pleasant. I didn't get the usual high-pressure vibe from him that I've experienced at nearly all dealerships. Laurie in the finance department was amazingly efficient and fast at navigating the ocean of paperwork. Best purchase experience I've had.
If you have any doubts about awarding us your service, let patron Arlene Franco quell them:
I was looking for a very specific vehicle and one that was similar to what I had been searching was at this dealership. Juan went above and beyond ensuring I had all the information I needed, additional pictures and because I am from out of state he also provided a video to ease my concerns on the condition of vehicle. In the end I was able to find exactly what I was looking for so did not make purchase at Tacoma , but I was very impressed with the professionalism, no haggle pricing and overall experience.
Here’s a real user review of how we do things here at INFINITI of Tacoma, courtesy of Sean A.:
This was the best car buying experience ever! This place has real honest friendly and knowledgeable people who know customer service! Thanks Clayton Johnston for the great service and a great deal on a great vehicle. You were friendly and knowledgeable. Had answers about the car and service! I'll be recommending you to anyone I know looking for a car! Loving my QX50! Thanks again Clayton!
Don’t wait—come see us at INFINITI of Tacoma this week like Austin did! Here are his thoughts:
It’s always nerve wrecking when buying a new vehicle especially when there is the same vehicle you want at multiple different dealerships. Al and his team made it very easy for my wife and I! Definitely recommend Infiniti of Tacoma and hoping to do business with them in the future.
Don’t wait—experience the INFINITI of Tacoma difference like PF Neddo did today!
It was a pleasant experience to buy a used car from these folks. They truly are non-commission sales staff and it showed in the no pressure atmosphere. The car was priced at a very fair price (I did thorough research) and was as described/ great shape, awesome Infiniti! I even decided to trade mine in, and after a counter offer from me we agreed to a fair trade in price.
A note for those that might be buying a car long distance as I did: it was easy. They took a small credit card deposit to hold the car until I drove over from Spokane, which was then applied to the purchase once I decided to buy. They are easy to work with. Hannah was great. Give these guys a try, and be pleasantly surprised - honest, fair minded and easy to work with!